Creating Remote Link but Not appearing when jira page opening within application name

Question

Hi,

I am creating remote link by this code or api , we can see that link created with help of postman api but when opening that jira issue in browser that is not coming:

def create_or_update_remote_link(issue_key, remote_link_url, remote_link_title):        # Create globalId using issue_key and encoded remote_link_title    global_id = f"{issue_key}:{remote_link_title}"
    jira_base_url = os.getenv('JIRA_REMOTE_URL')    jira_icon = os.getenv('JIRA_URL_ICON')    url = f"{jira_base_url}/{issue_key}/remotelink"
    # Prepare the request payload    payload = {        "application":{                 "name": "Success Pilot"                },            "globalId": global_id,            "object": {                "icon": {                        "title": "Success Pilot",                        "url16x16": jira_icon                },            "url": remote_link_url,            "title": remote_link_title        }    }
    try:        # Send the request to create or update the remote link        response = requests.post(url, headers=headers, auth=auth, data=json.dumps(payload), verify=True)        response.raise_for_status()  # Raise an error for non-200 responses
        # Parse and return the response        response_data = response.json()        return response_data.get("self")
    except requests.RequestException as e:        error_logger.error(f"Error in making request to JIRA API Create or Update remote link: {e}")               return None

Dilip Kumar Shrivastwa · Answer

Thanks for reply @Gor Greyan ,

But our requirement to show this link under application name "Success Pilot", the updated code you shared that is available at any place. It was working fine last 5 days back, but now its not available to see anyone. but with postman api able to see those links.

please suggest and guide

Gor Greyan · Answer

Hi @Dilip Kumar Shrivastwa

Welcome to the Atlassian Community!

Please try this one.

import os
import requests
from requests.auth import HTTPBasicAuth

def create_remote_link(issue_key, remote_link_url, remote_link_title):

jira_base = os.getenv("JIRA_BASE_URL") # https://yourcompany.atlassian.net
jira_user = os.getenv("JIRA_USER_EMAIL")
jira_token = os.getenv("JIRA_API_TOKEN")

url = f"{jira_base}/rest/api/3/issue/{issue_key}/remotelink"
auth = HTTPBasicAuth(jira_user, jira_token)

headers = {"Content-Type": "application/json"}

# Minimal required payload
payload = {
"object": {
"url": remote_link_url, # must be absolute (https://...)
"title": remote_link_title
}
}

response = requests.post(url, headers=headers, auth=auth, json=payload)

if response.status_code in (200, 201):
print("Remote link created successfully.")
print(response.json())
else:
print(f"Failed to create remote link: {response.status_code}")
print(response.text)