Jira boards and Jira issues can not be updated or accesseddddd

Question

Hi since this morning we receive this error and all our Jira instances are affected and we can not access them:

* Hash 1BGMMBR
* Trace 9a41d46176ba4a968c2afef4e8bb8d6a

Please let us know when we can be back to normal?

Tomislav Tobijas · Answer

Hi @ted cho ,

On top of what Peter said, you can sometimes get caught in the maintenance window where some of your Atlassian apps might require some downtime. However, if you try to log in during the downtime, I think there's a different error displayed.

Anyway, regarding hash code and trace number, that's usually relevant to the official Support team > if you're still experiencing this, I'd suggest reaching out to them via the previous link so they can troubleshoot what's going on with your apps.

Cheers,
Tobi

Peter_DevSamurai · Answer

Hi @ted cho ,

Based on the latest update from Atlassian Status, there's a hiccup when it comes to error message so you can expect the system to work normally within 1-2 hours hopefully.

Best,

Peter