Issue installing Timesheet Tracking for JIRA App

Question

Hello everyone

I am a long time JIRA user, but just spun up a new instance for another team.  This instance didn't allow me to install my normal time tracking application as I believe it is going away.  I have tried to install Timesheet Tracking for JIRA - which I've had installed smoothly on another instance - no problem, but I received the following error today - this was after it just spun and spun when it returned to the page after accepting everything for the installation:

Sorry, an unknown error occurred. If this keeps happening, contact support with trace ID: f704e0f8b8e34902993c4a40ff92554b

This happens whenever I try to actually install it.  The support bot said this was a permission issue, but I haven't seen any evidence of that as of yet.

Thanks in advance.

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Update:

After a couple of hours, this installed successfully and works.  I prefer my old app, Automated Work Log, a bit more because it makes the data entry easier for the user, so I'll be looking around at other options in the future anyways.

Thanks everyone for your answers and support.

Matteo Vecchiato · Accepted Answer

Hi @Tim Ruppert ,

I suggest to contact the app vendor support via https://cappsule.atlassian.net/servicedesk/customer/portal/5/user/login?destination=portal%2F5

I hope it helps.

Regards

Rahul_RVS · Accepted Answer

Hi @Tim Ruppert

If you are open to try out an alternate solution for detailed time tracking reports, I can suggest the one we have developed

Worklogs Time Tracking in Jira & Timesheets

With this add-on, you can easily add time tracking reports as a dashboard gadget. Main features of the app -

* Create time reports in real time by grouping & categorizing data with aggregation
* Prepare your reports based on Project/Sprint/Issue Type/Assignees and various other filters
* Group your data to build more meaningful reports
* CSV Export
* Dashboard gadget
* Enter Time Spent for multiple issues from Time sheet screen. With Calendar view and Board view

Disclaimer : I am part of the dev team

Anastasiia Maliei SaaSJet · Accepted Answer

Hi @Tim Ruppert

That sounds frustrating. Sorry you ran into this. Atlassian Support can usually identify the cause using the trace ID you shared.

If you decide to explore alternatives, you might check out Time & Cost Tracker for Jira — it combines accurate time tracking, cost calculation, and reporting in one app, and installs smoothly on new instances.