Looking for a calendar sync option from Microsoft O365 to JIRA service desk

Question

In order to better service our internal customers, we are looking for a way to schedule and link our customer's calendars to their JIRA service desk tickets.  This way we can track capacity for in-office visits, schedule hardware tasks, and keep our customers informed when a technician will be available.

Britta Neugebauer [yasoon] · Answer

Thank you @Peter_DevSamurai for mentioning yasoon here, I highly appreciate it :)

@Gregory MacHott , I am Britta and I work at yasoon. If you're looking for a Microsoft integration, feel free to schedule a call with me and my team here.

With Microsoft 365 for Jira (Atlassian Marketplace), meetings scheduled in Jira will instantly appear in your Outlook calendar, and you can also link existing Outlook meetings to Jira work items/requests.

You can add a project calendar to Jira and adjust it to your needs. This helps with tracking technician availability, scheduling hardware tasks, and keeping customers informed.

As a side note, we offer a comprehensive Microsoft integration with Jira; including Microsoft Teams and Outlook. This is especially useful for many of our customers where Microsoft tools form the backbone of their daily work and communication.

Happy Friday!
Best,
Britta

Peter_DevSamurai · Answer

Hi @Gregory MacHott ,

For the most correct O365 integration, you should look into the Marketplace apps as there is no work-arounds this.

* Microsoft 365 for Jira (by Yasoon): Schedule Outlook/Teams meetings directly from tickets and auto add events to shared calendars.

* Outlook Meetings for Jira (part of Yasoon suite): This one is more focused on scheduling
* Calendar Sync for Jira (for lighter sync): Exports ticket events (e.g., via JQL for hardware visits) as iCal feeds to Outlook calendars. Customers subscribe to see updates.

If you're on Premium, combine with JSM automation to trigger invites on ticket creation. :)

I hope this works well for you.

Best,

Peter