How can I sync my Compass Components to my Jira Service Management Project

Rodolfo Ferreira

I have a Jira Service Managament Project - company-managed - that I use to create all incidents and requests from other teams on organization. I've noticed that has a field "Affected Services" that automatically sync with Compass, but only shows components from types: Services, Applications. 

I want to show the rest of the list that I have already catalog in Compass. In my Jira Software project - company-managed also - has a field "component" that show every component cataloged in Compass, but this field in Jira Service Managament Project does not show any component.

I read about a rollout that was ocurring, but it was a message from April, 2024. Has this rollout happened yet to Jira Service Management Projects?

Thanks !!

Marc -Devoteam-

Hi @Rodolfo Ferreira 

JSM projects can't use compass components, only Jira projects can use them, as it's part of the development cycle.

JSM projects are not past of a development cycle. JSM created incidents or requested changes can lead to development work, but are not part of the cycle.