Service desk role in a "regular" Jira Cloud project?

Question

I am a bit confused about the roles in a regular Jira project. This is a Project Management template, company-managed, in the free Jira version.

Via Project Settings > People, I can select 3 roles: 'Administrators', 'Service desk customer' and 'service desk team'. But these are Service Management roles? Why are these roles shown if I am in a "regular" Jira project, not a service desk one?

I did create a specific group for this project, but as we have a free version, everyone can see everything and I can just rely on the 'any logged in user' for now.

Another question is, should my regular users show up in the 'People' overview?

Thanks in advance.

Mikael Sandberg · Accepted Answer

Roles are not project specific, except for the ones that you define for Jira Product Discovery, and that is why you are seeing the service ones on a regular Jira space. Currently there is nothing that you can do about it other than ignore it.

Marc -Devoteam- · Accepted Answer

Hi @Valerie Vliegen

Roles are globally defined, and therefor available fro each project.

Depending on the permission scheme used on a project, where permissions are defined based on role, group or user, a role will have impact.

Except roles defined on projects that are team-managed, including Jira product discovery.

Global defined roles can be used on each company-managed project, if defined in the project related permission scheme.