Delete account

Question

I want to delete my account, but Atlassian can’t delete it. I get the following warning:
“Your account can't be deleted because:
User is the last billing admin of a transaction account that has one or more active entitlements.
User is the last billing admin of a transaction account that has one or more non-cancelled subscriptions.”

Shalini Pradhan · Answer

Hello @[deleted],

Good day! Welcome to Atlassian community :)

In order to be able to delete an user account, that account should not be associated anywhere. Atlassian blocks the deletion of personal data for primary billing contacts and primary technical contacts to ensure that customers can maintain a business relationship without losing access.

More details here: https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/

There are 2 options:

* Either remove that user account from primary billing or technical contact for your site
* Or delete your site

Thank you!

Samuel Gatica _ServiceRocket_ · Answer

Hi @[deleted]

I have requested Atlassian Support assistance here

An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Best regards

Sam