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Jira to MS Teams Chat automation ?

Arturs Kalnins_tcn227

Our organization is mostly using Teams chat (not channels, but specifically chat function)

We are heavily relying on chats and Jira on daily work, so i'm looking for a solution to hav an automation that sends a direct message to a specific person (Again, not channels but a specific person) upon specific changes in JIra

I know this function exists with slacks (via automation) however I could only find a solution in automations to send messages to Channels via webhook.

is there a solution that exists for sending messages to person?

Thank you in advance!

Accepted answers

Arturs Kalnins_tcn227

we've found a solution via creating a custom webhook that solves this issue.

All comments

Gor Greyan

Hi @Arturs Kalnins

In the native Jira automation, it is not possible.

We have done it in our company, via Graph API.

In Jira, when an event occurs, we send a webhook to the Grap API Endpoint.

And in Teams, the integrated bot is sending a DM message to the person.

https://learn.microsoft.com/en-us/microsoftteams/platform/graph-api/proactive-bots-and-messages/graph-proactive-bots-and-messages?tabs=dotnet

https://learn.microsoft.com/en-us/graph/api/chat-post-messages?view=graph-rest-1.0&tabs=http

https://learn.microsoft.com/en-us/graph/api/chatmessage-post?view=graph-rest-1.0&tabs=http

These are the documentations, which we have used.

Marc -Devoteam-

Hi @Arturs Kalnins

Welcome to the community.

Yes the only option in automation you have is to send a web request to the S Teams API endpoint, https://learn.microsoft.com/en-us/graph/api/chat-post-messages?view=graph-rest-1.0&tabs=http

Arturs Kalnins_tcn227

This seems like such a basic functionality that it baffles me why it is not yet implemented.

Benjamin Linser _yasoon_

Hi there,

I agree that this is natively not possible but you could use basically just MS Graph Endpoints building your own webhook to send it to Teams.

My name is Benjamin from yasoon. We are a 3rd party vendor in the Atlassian Marketplace integrating Microsoft 365 into Jira and vice-versa. Our flagship app is called "Microsoft 365 for Jira".

One of our core elements is the support for Teams chats/channels within Jira -> i.e. create Teams chats from a Jira issue and link them and/or create a Jira issue from a Teams chat etc.

Using our app you can automate this process and create new posts or send new chat messages when e.g. a new issue has been created.

I know your question may only be related to native Atlassian but I thought we gonna share the information nevertheless.

This docs explain how you can work with automations and how you can setup a project automation using our app:

Project automation

Automation

This doc is more a general overview:

Product overview

Use cases

If you like to know more about it you can also book a demo here: Meet Microsoft 365 for Jira

Let us know if you have any additional questions!

Best regards,

Benjamin

Gor Greyan

Hi @Arturs Kalnins

Yes, it will be fine if Atlassian has that functionality integrated in Jira.
But for now, we have what we have

Marc -Devoteam-

Hi @Arturs Kalnins

Yes would be easy, but it could also be in relation to MS.

If they don't allow this in this way or they have many changes on accessing their API, then this might be a reason.

Move Work Forward

Hi @Arturs Kalnins

Thanks for asking this.

We have personal, project and global level notifications to chats and channels at Advanced Microsoft Teams for Jira app.

Please give it a go and if the app misses something important, we will prioritize your feedback and implement it.

Regards,
Leo | Move Work Forward

Arturs Kalnins_tcn227

we've found a solution via creating a custom webhook that solves this issue.

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