why cant i create a custom field in jira

steve Carter3

when I attempt to create a custom field for an issue in Jira, I get the screen that allows me to choose a custom field type, but when I select a type and hit "next", the system simply redirects to the main page of custom fields. Its as if it just cancels my request. Ive tried multiple browsers. Whats happening?

Marcus Silveira

Hi Steve,

Have you tried enabling safe-mode in your JIRA to check if any plugin may be causing this?

I believe we'll need to investigate this taking a look at the logs to find the root cause.

Please create a ticket at https://support.atlassian.comso one of our support engineers can help you on that.

Cheers