Change Actor of Automation rule to specific user

Claude Eller

I have noticed that recently in newly created rules I'm only able to create automation rules with the actor either being "automation for jira" or "user who triggered the event". In our case, we frequently use automation to add ext. comments to work items which in turn are emails to our customers. However quite a few of other customers have words like "automation" in a banned word filter list, meaning all these emails land in their junk folder.

Therefore my question, how can we change the actor of these external comments (which are emails) to a specific user instead of "automation for jira"

Regards

Marc -Devoteam-

Hi @Claude Eller 

The actor is the user that runs the rule, not the sender of an email to a customer.

it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.