How do I get my data back after I'm not subscribed anymore?

Question

Hi, we used to use Jira for our company, but for now we are taking a break from it.
I need a copy of our data, from a specific project named "TIK".
When I try to access it myself it says "Something went wrong on our end, Hash 1IC01TC".
Please let me know how I can access it, as Atlassian team declined my request to retrieve it since we're not subscribed anymore.
It blocks my company from continuing to operate on critical matters, and I have no idea what to do.

Marc -Devoteam- · Answer

Hi @Barak Glanz

Can you still access Jira, other projects?

Can other users access the project TIK?

If so then it seems related to permissions.

Barak Glanz · Answer

still wont work, ill raise anotehr support ticket

Barak Glanz · Answer

still shows the same thing... I also cleared cache & cookies and it didn't work
ill raise another support ticket