Unexpected error executing rule : Rule to stop tickets from being closed when no hours logged

Question

14/10/25 03:56:29 am (53359684)

Rule to stop tickets from being closed when no hours logged

FAILURE
0.27s

Action details:

JQL condition

Unexpected error executing rule:

org.eclipse.gemini.blueprint.service.importer.ServiceProxyDestroyedException: service proxy has been destroyed

Associated items:

Issue event

* PES-22873

Trudy P Claspill · Answer

If you see the error again we will need you to expand the Audit Log entry and provide all the details within it. Example:

Anyplace where you see an ">" button you need to click on that to expand the details below it so that we have all the information.

Please also provide images showing your entire Automation rule, if you need additional help.

Lupita de Alba · Answer

Hello Attached appear the Automation rules and the Audit log view image, not happen again the error and in the Audit log appear that rule is executed successfully, if we received any error message again will let you know. It is strange since not allow me to add my images!

NO ACTIONS PERFORMED...this rule executed successfully, however no actions were performed due to a condition stopping the rule execution.

Trudy P Claspill · Answer

Hello @Lupita de Alba

We will not be able to access the information in the links you provided. We are users of our own Jira systems and don't have access to the system you are using. We will need you to copy the information from your system and paste it here.