User which is provisioned through SCIM showing as External User from Google (non-corp) workspace Group into Atlassian is showing Deactivated.
How to reactivate this user?
Hi @ Arpit GuptaWelcome to the Atlassian Community!
The user shows as Deactivated and External (non-corp) because their account was likely unassigned or deactivated in the IdP, and SCIM synced this status to Atlassian.
To reactivate:
Check IdP (Okta/Azure AD/Google Workspace):
Make sure the user is active and assigned to the Atlassian app.
If they were removed earlier, reassign them and trigger a SCIM sync.
In Atlassian Admin:
Go to admin.atlassian.com → Directory → Managed accounts.
Confirm if the account is under your managed domain (not external).
If it’s external, claim or transfer the account to your domain.
If still inactive:
Delete the deactivated user in Atlassian.
Re-add them in your IdP so SCIM reprovisions a fresh, active account.
Validate:
After sync, the user should show as Active and Managed in Atlassian.
I have checked the Google Cloud IDP side, User status showing ACTIVE.
-----Steps Taken----------
We are trying to setup SAML SSO from Google Cloud towards Atlassian.
Steps Taken:
Configurations In Google Workspace Admin Console:
Configurations In Atlassian Side
My Issues are:
Dear @ Arpit Gupta-Go to admin.atlassian.com → Directory → Managed accounts and check the account type.
-If it’s marked as External, you’ll need to:
Claim or verify the user’s email domain under Organization settings → Domains.
Once the domain is verified, transfer or claim the user so that Atlassian treats them as a managed account.
If the account remains deactivated after this, contact Atlassian Support to remove the stale external reference or re-link the SCIM-managed account.
Once the user is recognized as Managed, SCIM will be able to activate and sync them properly.
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