AI - Automatic Priority Level Detection

Thomas Wiebus

Hello

I found, that there is a way to use AI Triage for Incidents.

We receive Issues via E-Mail and they all get into Medium Priority.
Is there a feature, that automatically uses AI to identify the title or content of the mail and set a different priority?

Or is there a similar feature for certain words that we could activate?

Nikola Perisic

Welcome @Thomas Wiebus 

There isn't an AI for this, but you can set an automation rule that assigns the priority based on the text that is contained.

• Trigger: Work item created
• JQL condition:text ~ "the word that needs to be detected" - the tilda sign followed after text keyword will go through the whole issue that has a certain text to it
• Action: update work item field Priority to according text