Org. admin Account deactivated

Johan Maljaars

Hi there,

We use the Jira software for a while now, we need to expand some items with more functionalities but our org admin account is 'deactivated' and we (site admins) cannot login or reactivate this account. 

How can we recover / reactivate this account or how can i get the Organization admin role instead of my current Site admin role?

thanks

Johan

Gor Greyan

Hi @Johan Maljaars

Welcome to the Atlassian Community!

If you’ve lost access because the only Org Admin is no longer available, Atlassian will first recommend that you try contacting the former Org Admin to have them add another Org Admin who can help you regain access. This is the preferred approach since the Org Admin role has the highest level of permissions within your system.

If reaching that person isn’t possible, the next step is to contact Atlassian Support. They’ll likely ask you to explain the situation in detail and confirm that it’s legitimate, including proof that you’ve made every reasonable effort to resolve it internally.

Once the issue is resolved, make sure you avoid having only one Org Admin in the future. It’s a good practice to maintain at least two Org Admins and to include this in your off-boarding process to prevent similar problems from happening again.

Also, if the former Org Admin’s account was created and managed by your company (for example, using a corporate email address), your IT team can usually reactivate that account, reset its password, and temporarily use it to assign additional Org Admins before deactivating it once more.

Hope this will help.