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I would like to create an automation to inform request participants to be append in the list

Jader Peixoto Volkmer

Hi guys,

I should create an automation in which I will inform the names of the request participants and theses people should be append in the current Request Participants field.

I have tried many ways with no good results.

Do you guys have a suggestion of how should I write this automation?

Thank you

Accepted answers

Bill Sheboy

Hi @Jader Peixoto Volkmer

For a question like this, context is important for the community to help. Please post the following:

an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Jader Peixoto Volkmer

For a question like this, context is important for the community to help. Please post the following:

an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill

Jader Peixoto Volkmer

In this implementation I used:

Request Part-1.png

Where I was trying to append JOICE to the request participants of the ticket.

It didn't work.

2.Another try, is using Send web request:

Request Part-2.png

I have tried to add Karen:

Request Part-3.png

Using Send Web request:

Request Part-4.png

Both cases are unsuccesfull.

Hope this information helps.

Regards,

Jader

Bill Sheboy

I recommend using one approach and trying to understand why it does not work, checking the audit log for problems.

Focusing on the first Edit Work Item action you show, you may select Request Participants from the dropdown list or use JSON to update it, but not both at the same time.

When you try to set just one participant with the dropdown field selection, what do you observe happening?

Jader Peixoto Volkmer

Hi Bill,

sorry for the delay...

There is no problem when I select the participants with the dropdown selection.

My point is that each type I run the automation with similar rule it wil overwrite the request participants already set in the ticket. I need to append the new ones.

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