Do you need a Jira license for using no log in forms

Question

I created a form for IT support but every time i try to open it from a users account it ask me to log in, is there a way to use it without the need to log in, and does it require a Jira license?

Jayesh Raghuvanshi_qb6277 · Answer

@marijus grybauskas

Use the below approach

* Convert your project to Service Management Project
* Set Customer Permissions to anyone
* Share the customer portal URL

Thanks
Jayesh R

Marc -Devoteam- · Answer

Hi @marijus grybauskas

This can't be done.

This is not how the product works.

Then you need to link the url from to the request from your website and change the JSM access

The url would be like: https://anonymised.atlassian.net/servicedesk/customer/portal/1/group/2/create/3

Where the number 1 ,2 and 3 in the url corresponds to the id of the JSM portal, a portal group (if used) and the id of the request type

You can access a JSM project without logging in, see this KB;

https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud

marijus grybauskas · Answer

I've linked it to get IT help.

Im trying to find a solution to link this form from our website directly, and without the need to sing in