We have a VSA setup on our Service Desk portal. We can go into Studio > Insights and view Conversations but it only gives us the First Message. According to this:https://support.atlassian.com/jira-service-management-cloud/docs/use-conversation-data-to-improve-your-virtual-agents-performance/"To see the details of a conversation, select the arrow in the Link column. Not all channels allow you to view the full conversation."We do not have an arrow in the Link column, is there a setting that we need to change to allow our channel to link to full conversation details?
Hi @Jared Grywacheski
Based on the documentation you shared, I can't figure this one out as well.
Might be worth to raise this with Atlassian Support
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