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Cannot access root user email to login

Sacha Gafinowitz

Our Jira account uses two factor authentication to log in. The root user of the account is an email address that no longer exists. When trying to log in, the only option is to send a confirmation code to that email, there are no alternative options to authenticate.

How can I have the root user account changed to my current email?

Thank you.

Accepted answers

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Tinker Fadoua

Welcome to the Atlassian Community @Sacha Gafinowitz !

Are you the site admin?

Best,

Fadoua

Sacha Gafinowitz

@Tinker Fadoua hello,

I am the admin. We set up our account using a shared inbox that has been closed. I pay for the subscription.

Atlassian only lets you submit site related tickets from the admin account, which I can't access.

Tinker Fadoua

Let me request Atlassian’s assistance as there is nothing we can help you with. Best of luck!
Fadoua

Sacha Gafinowitz

Hi @Tinker Fadoua did you request their assistance? I have not received any communication about this. Thank you!

Shalini Pradhan

Hello @Sacha Gafinowitz ,

Good day! Welcome to Atlassian Community

Please share your cloud URL so that we can create a support ticket for the respective team to check.

Thank you

Sacha Gafinowitz

@Shalini Pradhan Hello, the URL is guardianconnectsupport.atlassian.net. The root user is guardianconnectsupport@guardianfueltech.com. I can no longer access this account. I need sgafinowitz@guardianfueltech.com to be made the root user. I can prove that I am the one paying for the account.

Shalini Pradhan

Hello @Sacha Gafinowitz ,

A ticket has been created, our support team will reach out to you soon and assist you.

Thank you

Tinker Fadoua

You are in good hands @Sacha Gafinowitz

@Shalini Pradhan thank you for taking care of this request!

Shalini Pradhan

@Sacha Gafinowitz

The support engineer has already reached out to you on the support ticket.

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