Your Atlassian Cloud products are suspended

Question

Hi! We were using Jira for over 5 years, and last week it was disabled due to suspended licence.

Currently, we have 2 administrators in project, but both of them don't have access and can't update billing information. I guess jira creator is no longer working at the company.

Already found similar topics, but I can't create a request to support because the button 'Continue raising request' is not working.

Are there any ways to fix this? Or any ways to contact with atlassian support? Or just any ways to export tasks?

Jayesh Raghuvanshi_qb6277 · Answer

@Maks Orel

The error indicates your account is suspended due to inactivity, follow below steps

* Try to regain the access of the Jira creator --> If possible, request temporary access, an alias, or mail forwarding from your IT/email team so password reset/verification emails can be routed to you.
* Contact Atlassian Support and create a support ticket for the same https://support.atlassian.com/contact/#/

Note: You need to provide business justifation for re-assigment of permissions, keep it handy to make the process easy.

If you like the suggesstion, kindly accept the answer.

Thanks

Jayesh R

Evgenii · Answer

Hi, @Maks Orel

Welcome to Atlassian Community.

We, as community members, don't have access to any customer instances. Only support can make it. But I requested Atlassian support assistance.

We received your request. Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.