JIRA Data Center - Limit Service Desk access if one Project requires open settings

Question

We are offering Client Service Desks to our client - and every client has their on Project and with that own Service Desk portal.

For most customers I can use the following setting - making sure that only Customers from this Client are able to access this portal.

Project Setting - > Customer Permissions -> Raising Requests -> Customers who are added to this service project.

However for one customer - we need to be open to requests by email so then I need to use the following Customer permission settings.

Project Setting - Customer Permissions -> Raising Requests -> Anyone can raise a request on the customer portal or by email

Problem: All clients are now able to see the Service Portal of the client that has it set to open, when they access our Support area.

Question: Is there anyway we can limit this - maybe by excluding customers?

Marc -Devoteam- · Answer

Hi @Mirjam Naves

I overlooked this, this is a Cloud only function.

This function doesn't exist on DC.

Mirjam Naves · Answer

Hi @Marc -Devoteam-

That should actually work.

Only now running into the second issue - I'm on Data Center and not on Cloud in this case. Not sure if this is an option for Data Center.

Thanks for the help so far - learned something new, which I like.

Mirjam

Marc -Devoteam- · Answer

Hi @Mirjam Naves

You cloud look at setting at creating a 2nd help center, that only has this project and remove the project from the main help center.

See, create-and-manage-help-centers