How do I re-establish my deactivated account?

Question

My account was deactivated due to neglect and procrastination. I am in the midst of a personal family matter which has caused me a reasonable amount of stress, however, if it's possible at this point, I would like to continue with my Atlassian account. Please and thank you.

Ken Canty

Trudy P Claspill · Answer

Hello @Ken Canty

Welcome to the Atlassian community.

When you have a Free subscription, if you do not access the data for 120 consecutive days Atlassian will consider the subscription inactive and will deactivate it.

They will send you email notifications as your subscription is nearing the point of 120 days of inactivity.

They will send you an email when they actually do deactivate it.

They will retain the data for a period of time after deactivation to give you an opportunity to reactivate it. According to this document the time period depends on your subscription and billing experience, and will between 15 and 60 days.

If you are still within the retention period then you can reactivate your subscription.

After the retention period expires the data is permanently deleted and cannot be recovered.

Florian Bonniec · Answer

Hi

Have you try this KB ? Reactivate a subscription | Atlassian Support

Regards