Issue with Invited Users – "Product Deactivated" Error in Jira

Question

Hello,

I’ve invited several of my colleagues to join my Jira project by sending them invitation links to their emails. However, when the following users click the invitation link, they receive an error message saying "Product deactivated."

Here are the email addresses that are unable to access my Jira company account:

Could you please help resolve this issue or let me know what steps we should take?

Thank you in advance!

Best regards,
Anna

John Funk · Answer

Hi Anna - Welcome to the Atlassian Community!

This is a public forum and visible to users all over the world. As such, I have removed the email addresses from your post. Please do not put personal emails in your posts, especially of others.

Kinga_Getint · Answer

Hey @Anna Rybakova

That message usually comes from the Jira site configuration. Consider:

* Product access groups

Under User Management → Product Access, confirm that new users are being added to the correct group (jira-software-users etc.). If they aren’t in an access group, they’ll see this error.

* Seat availability

Check your plan’s user limit. Maybe all licenses are already in use? Invited users won’t be able to join until you free a seat or upgrade your plan.

Valerie Knapp_gp7rpj · Answer

Hi @Anna Rybakova , welcome to the Atlassian Community and thanks for your post.

You will need to open a support ticket to Atlassian for this, as only they can see inside your site and what is going on with different products - https://support.atlassian.com/contact/

Best wishes