How do I set up auto reply to acknowledge receipt of email?

Question

I have integrated a support email with JSM so when a customer sends an email to our support email address, Jira would automatically raise a ticket in our JSM project. However,  there is no acknowledgement of receipt from JSM like you would when you use a portal. Is there a way to configure this? Thanks.

Igor Medeiros - Modus Create · Answer

Hi @Imelda Atmojo

Perhaps the response on this topic might be helpful for your case:

https://community.atlassian.com/forums/Jira-Service-Management/I-need-to-be-notified-by-email-when-a-new-issue-is-created/qaa-p/1810023#M87761

Additionally, if you want an easier way to handle Jira notifications, check out our Notification Assistant for Jira. It lets you fully customize notification schemes, templates, and more.

Nikola Perisic · Answer

Welcome @Imelda Atmojo

What do you consider under acknowledgement of receipt in JSM? Under acknowledgement, JSM has approval steps that are set up on the workflow statuses.