e-signature feature not working today

Question

Yesterday our e-signature feature was still working and today we are getting an error whether visiting a previous page or someone trying to sign where the e-signature was added.

Unable to check item state: e-sign page

There was a problem communicating to the server. Please refresh and try again

After multiple attempts and checking the space setting where it shows it is enabled it is still not working

marc -Collabello--Phase Locked- · Answer

Atlassian should put such outages on their status page.

App vendors endors should be able to unambiguously point to Atlassian for such faults.

Chris Cairns - Digital Rose · Answer

Great question @Dirk Ronsmans.   Yes we do have a statusPage for the Digital Rose eSign apps.   Interested users can view/subscribe for updates here:  Digital Rose Status

Chris

PS.  Latest update is that a patch has been deployed as a temporary workaround until Atlassian re-enables the API that was disabled.

Dirk Ronsmans · Answer

@Chris Cairns - Digital Rose would you happen to have a public bug/announcement which can be followed for this? Just so that the users have something to follow :)