I'm trying to configure Jira integration between our JSM Operations (Opsgenie?) and our Jira project, such that when an issue is raised in our project, a subsequent alert will also be raised to page on-call. However, when trying to add the integration for Jira from the JSM side, Jira is not available
This is the guide we are trying to follow https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/
Hi @Nolan Huang , welcome to the community!
I would take a look at the Sync tab in your Team / Operations page.
https://support.atlassian.com/jira-service-management-cloud/docs/what-is-sync/
You could still use the integration tab to setup JSM > Operations Alert using API or Email functions. You would just setup an automation / trigger on the JSM side and point it to the API or Email connected to your operations team.
Hi Nolan,
You’re not seeing a Jira integration in JSM Operations because Opsgenie is now built into Jira Service Management Premium/Enterprise, and the old integration method has been replaced with a native link between JSM services and Jira Software projects.
How to connect JSM Operations with Jira Software:
References:
Thank you! The sync feature worked for our purpose!
Thanks Christos, the Sync feature ended up working for us instead
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