'Print' and 'Print List' functions interpreting Horizontal px Dimension as a Scale Percentage?

Question

One of our power users regularly exports release reports to a PDF format to attach to release notifications to her team. These release reports include screengrab images that previously had scaled down to fit the column in the report. Recently it appears that the original horizontal dimension of the image (px) is being interpreted as a Scale percentage and thus some images are appearing at values such as 1017% width scale and obviously render the report image output useless. I've noticed that sometimes I can manually adjust the width dimension value and save and sometimes that resolves the immediate issue but then it comes up again with another story later on. Any help is appreciated!

Original image dimensions in Jira story:

Rendering in Print/Print List export:

Dan Breyen · Answer

Hi Scott, it appears that the functionality of attaching images has changed where now you can specify the number of pixels it takes up, similar to Confluence.  When I open older work items, the pixels aren't listed, and instead I get a "Convert to Pixels" icon.

I have a suspicion that your issue is related to this change in functionality.

Scott Howard_8c8wj4 · Answer

Hi @Dan Breyen - thanks for your quick response. The user nor I can reproduce this at will as running release reports of 10-20 stories that are formatted very similarly can result in only 1-2 stories' images being unable to scale down appropriately. So I figured out I could go into those stories and manually adjust the horizontal dimension, press enter, Save and then regenerate the report output successfully. I'd need to repeat this for all affected stories in the report. This was first found in the 'View in All Work navigator' > 'Print List' but is reproducible in the standard Jira story 'Print' function as well.

When you say 'converted it to pixels' what change are you describing? We see images with their pixel dimensions by default and when we encounter this issue we can sometimes correct the issue by changing 1017 to 1000, for instance. But it will spring up again with another story using the same template later.

Thanks again for your response.

Dan Breyen · Answer

Hi @Scott Howard I'm not exactly seeing that behavior.  I did see print images being quite large, but when I edited the comment, and converted it to pixels, that several of them are getting smaller.  I changed the resolution and the size of the image in the print preview didn't change. Are you able to reproduce this at will?

I'm going to have Atlassian Support weigh in as they might have some feedback on why this is doing this.  They should be getting with you in a few days. If they don't with your Premium license you can contact them directly.