Tempo activation error

Question

I used Tempo, then my license expired. I tried to reactivate it and even subscribed, but whenever I try to set it up, I get the attached error.

I spoke with Tempo support and they told me everything looks fine on their end, and that I should check with Atlassian instead.

What can I do?

Shalini Pradhan · Answer

Hello @Pásztor Ádám ,

Good day! Can you please share your cloud site URL where this tempo app is installed, I will check in the backend.

Thank you

Pásztor Ádám · Answer

hey @Dirk Ronsmans Do you know approximately how long it takes them to answer a question like this?

Pásztor Ádám · Answer

Hey Dirk, yes, I'm on Free, so I can't reach them there. If you could help me, I'd appreciate it. Thanks for the tagging.