Different Portal requirements

Dan Allenby

We use a single Jira Service Management (JSM) instance to support all of our customers. One customer has requested some custom fields that need to be available on the customer portal when they raise a ticket.

The challenge is that these fields would only be relevant for this one customer/organisation, not for our other customers.

Is there a way to configure JSM so that certain custom fields on the portal are only visible to a specific organisation? 

Nikola Perisic

Hello @Dan Allenby 

Directly, no. Additionally, you can create a new request type, that will include the needed system fields and the custom field then restrict that request type to be raised only by certain users. However,since this is for the customers, they would need to be included in the organization first and then you can use the name of that organization to restrict that request type.