100 Personal Canned Responses. Collectively, or for each person?

Question

I've heard the limits on canned responses are 250 Shared, 100 Personal.  For the 100 personal, is that per person or across the project?

That is, if I create 100 personal responses does that mean there are none left for others?  Or can I create 100, and you create 100, and everyone can create 100?

Sean Martin_ag7m8n · Answer

"100 for each agent in each project"

So I can have 100 in project A, and 100 in project B.  And so can you.  (Making 400 personal canned responses existing.)

Perfect.  Thank you.

Sean Martin_ag7m8n · Answer

So if I have 10 uses all doing their maximum, we'd end up with 1,000 personal canned responses existing (each person able to see only their 100).

Got it.

THANK YOU!

Matteo Vecchiato · Answer

Hi @Sean Martin ,

Welcome to Atlassian community and thank you for your question.

Based on this official indications:

Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 250 shared canned responses for a service project.

The 100 personal limit is for each agent in each project. A part, there are 250 shared.

I hope it clarify

Regards