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The original URL of a moved ticket now resolves to error message instead of the new URL

Paul Schmitz_xcflbv

We have several company-managed projects in Jira Cloud. One project is JSM and used as a portal where tickets are manually triaged and moved to the relevant (non-JSM) projects. In former times the portal URL would auto-redirect to the new ticket, but recently the portal URL started redirecting to an error message saying "Something bad happened - This request has been moved to a project you don't have permission to view". As far as I know there is no 'View work item' permission, only the 'Browse Projects', which all internal users have on both projects. Any advice or clues would be appreciated!

Accepted answers

Chris Rainey

Hi Paul,

Just to confirm, all internal users have both JSM Customer access to the help center and Jira product access, as well as the Browse projects permission to the Jira projects?

All comments

Chris Rainey

Hi Paul,

Just to confirm, all internal users have both JSM Customer access to the help center and Jira product access, as well as the Browse projects permission to the Jira projects?

Paul Schmitz_xcflbv

All staff have the Users role for both projects, and the Users role has Browse Projects permission for both projects.

Paul Schmitz_xcflbv

(Internal) Customer access to the JSM project is set to use approved domains. Confluence and Jira are set to the User role, and the JSM app is set to Customer. All staff have the Service Desk Customer role on the JSM project.

Chris Rainey

Understood! Do you happen to have any Work Item Security applied on the work items once they move to a Jira project?

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