Change the views

Idoia Cruz

Hi. I have the configuration going like this:

When a customer send me a email, it automatically create an activity in the fold "Views", but in the columna "In Progress". 

I would like to change, and to put it automatically in the column "To do". How can i change it?

Thanks

Izabela França

Hello @Idoia Cruz , 

Welcome to the Atlassian Community!

I’d suggest checking whether the initial status is mapped to the “To Do” column on your board. You can do this by clicking on "More options (...)" in the top-right corner of your board, then selecting "Columns", and verifying if the first status is mapped to the correct column.

Here's an official documentation about it: Manage board columns and statuses

I hope this helps!

Best regards,

Izabela