Change Reporter when issue is created from API

MOOC Tac Thanh

I am trying to build a Jira Automation rule that updates the reporter of an issue based on a custom field.

• The custom field contains only plain text (e.g., “abcd abcd”), not an accountId.
• I want the rule to:
  1. Read the text from the custom field.
  2. Use a GET request (/rest/api/3/user/search?query=<text>) to retrieve the correct user’s accountId.
  3. Take that accountId and use a PUT request (/rest/api/3/issue/{issueKey}) to set the reporter of the triggered issue.

The problem:

• GET requests inside Automation don’t seem to return usable smart values ({{webhookResponse.body}} is empty).
• Because of this, I cannot extract the accountId dynamically.
• I don’t want to hardcode accountIds, since the text in the custom field can vary.

My questions:

• what is the recommended way to dynamically map a text value in a custom field to a Jira accountId for use in Automation?

Marc -Devoteam-

HI @MOOC Tac Thanh 

Welcome to the community.

Set the value in the API call as follows: {{issue.<field name}}

So the call would be: /rest/api/3/user/search?query={{issue.<field name>}}

Use {{webResponse.body.accountId}} to get the account ID