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Power BI connector for Jira not working

Sue Chen_hny9ik

Hi,

This morning the OData Request failed for my power BI report:

Issues

OData: Request failed: The remote name could not be resolved: 'eu.powerbi.alphaservesp.com'

Issues_tab1

OData: Request failed: The remote name could not be resolved: 'eu.powerbi.alphaservesp.com'

and it seems that there’s something wrong for Power BI connector on your side, according to the attached screenshot on my Jira page - Apps.

Can anyone help me with it? Do I need a new token or the connector itself is down? Thank you for your time and support.

Accepted answers

Shalini Pradhan

Hello @Sue Chen ,

Good day! Welcome to Atlassian Community

There is an incident reported here: https://status.alphaservesp.com/ and Power BI connector is one of the affected app.

Thank you!

Prachi Bolar

Hello @Sue Chen ,

Welcome to Community

There was incident yesterday which caused this issue, More detials here : https://status.alphaservesp.com/incidents/ww6mwtk7yrw2

This should be fixed now and you should be able to work with power BI

Thank You,

Prachi

All comments

Odrynska

Hello, welcome to Atlassian Community!

The quickest way to get assistance is to reach out to the product support.

Please submit a support request here: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1065/create/1411

The Tempo support team will eagerly help you! Good luck!

Anna

Shalini Pradhan

Hello @Sue Chen ,

Good day! Welcome to Atlassian Community

There is an incident reported here: https://status.alphaservesp.com/ and Power BI connector is one of the affected app.

Thank you!

Sue Chen_hny9ik

Thank you! I've reached out and some updates here:

We are currently investigating a service disruption affecting our application.

Customers may experience DNS-related errors when performing data exports or interacting with the user interface. Our engineering team has been alerted and is actively working to identify the root cause and restore full functionality as quickly as possible.

We will provide another update as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience!