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Changes are saved, but work item isn't visible

Michał Kalinowski_v4sjc6

I am having trouble creating issues in Jira(free plan). The tasks are created, but they do not show up in the Board due to some issues with the configuration - at least, that is the message I am getting, as shown below. I have already created the Board again from scratch. The statuses are mapped, there are no filters or other unusual settings. I don't know what else I coud do about it.

Zrzut ekranu 2025-09-22 110636.png

Accepted answers

Swathi Acharya

Hello @Michał Kalinowski

Welcome to Atlassian Community!

I see that the newly created issues are not visible on the Team-managed Board. Could you please navigate to the Project Settings > Features and verify if the Backlog feature is enabled?

If this feature is toggled on, then the newly created issues will appear on the backlog instead of the board. You can then toggle it off to see the issues directly on the board.

I hope that helps!

Thank you!

All comments

Valerie Knapp_gp7rpj

Hi @Michał Kalinowski , welcome to the Atlassian Community and thanks for your question.

There is an active incident in Jira at the moment - https://jira-software.status.atlassian.com/ . I don't know if this could be part of the issue you are encountering.

I am trying to see if there is any limitation on the free plan to the number of work items you can have (just seeing that the issue key was a number like 1500) https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ but I don't see anything there.

How long have you had this issue? Did it just start this morning? Was it working last week?

If you can give some more details, we will try to help or maybe flag this to Atlassian.

Cheers

Nikola Perisic

Welcome @Michał Kalinowski

The message is indeed indicating that the filter might be hiding it. What is the query that you were using for the filter?

Michał Kalinowski_v4sjc6

Hi @Valerie Knapp

actually it never worked for me (I've been a Jira admin for 2 weeks now). Other users started reporting me this issue last week. Also, I tried it on other projects and everything works just fine. The problem exist only in this project. As far as I know, the only person that do not have this issue is the creator of the project. I have checked settings with him and actually he hasn't got any other settings available than me.

Michał Kalinowski_v4sjc6

Hi @Nikola Perisic

I am not using any filters. the only thing I did was mapping statuses.

Zrzut ekranu 2025-09-22 113033.png

Zrzut ekranu 2025-09-22 113204.png

Yash Smith

can we integrate it in all kind of situations

Nikola Perisic

@Michał Kalinowski

For the last column, is the status mapped there as well? Also, check with your project admin if they have applied any work item restrictions.

Michał Kalinowski_v4sjc6

Yes, every column has it's own status mapped. Actually I am an admin and I can't see any restrictions there.

Valerie Knapp_gp7rpj

Hi @Michał Kalinowski , thanks for your reply. Please can you open the PROG-1502 and verify what status it is in?

I am testing some things in a team-managed project in my instance but I haven't been able to replicate this issue yet.

Swathi Acharya

Hello @Michał Kalinowski

Welcome to Atlassian Community!

I see that the newly created issues are not visible on the Team-managed Board. Could you please navigate to the Project Settings > Features and verify if the Backlog feature is enabled?

If this feature is toggled on, then the newly created issues will appear on the backlog instead of the board. You can then toggle it off to see the issues directly on the board.

I hope that helps!

Thank you!

Michał Kalinowski_v4sjc6

The status of an issue is always the one I have chosen. No matter if it's Backlog, Development, Testing, Done. The error stays the same. When I go to All work, I can see the issue with the status I have chosen but on Board it is not appearing.

Michał Kalinowski_v4sjc6

Hi @Swathi Acharya

the Backlog was on, thank you so much! That solved the Issue!

Swathi Acharya

Hey @Michał Kalinowski

I'm glad to know that helped!

Dmitri Kazanski

Indeed, a very helpful answer, @Swathi Acharya !. I experienced the same issue and could not resolved it until I saw this answer.

A note to the Atlassian Product Team: calling what you have as a "Backlog" "Backlog was not a great decision. In the Agile community, the "To Do" column is known as "Backlog". Things that go into this column (Stories, Features, etc.) are known as "Product Backlog Items". Thus, having a separate holding area that is not on the board and labeling it "Backlog" is counter intuitive. Just call it "holding area" or something like this.

It would be like creating a new kitchen appliance that makes your wine glasses spotless and shiny and calling it "Refrigerator."

One of many references on what is commonly known as "Backlog": https://resources.scrumalliance.org/Article/product-backlog-scrum

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