Automation rule when work type of Incident is created or when a work type is changed

Question

Hi All,

I have a usecase where jira automation should trigger on below usecases

1. When a work type of "Incident" is created

2. When a work type is changed from any to Incident.

But automation should not trigger when there is any field changed like in comment, labels or any

Please help on this.

Thanks,

Aparna

Bill Sheboy · Answer

Hi @aparna gottumukkala

Just following up to check if Marc's suggestions answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.  Thanks!

Kind regards,
Bill

aparna gottumukkala · Answer

I am able to achieve as below

Marc -Devoteam- · Answer

Hi @aparna gottumukkala

Welcome to the community.

See here from the basics of Jira Automation, this will give you insight on how automations work

Also check the learning paths:

* reduce-administrative-work-with-automation 
* streamline-software-projects-with-jira-automation-and-integrations