Jira Structure and report breached SLA's

Karen Branley

Hi,

I am using Jira Structure for leadership real-time reporting.  We are using JSM as a pipeline moving tickets through a pipeline of work, ie stage 1 to stage 4.  Each stage as a number of statuses, for example (note we have more status/SLA than described below):

• Stage 1 (status): Lodged,  Ready for endorsement
• Stage 2 (status): Assigned, Drafting, Ready for Approval
• Stage 3 (status): Ready for Triage, Plans being developed, Plans being approved, 
• Stage 4: (status) Evaluation underway, Pending negotiation, Pending signing

Each Status has an SLA associated with it, ie: 

• Stage 1 (status/SLA):
  • Lodged (SLA1Lodged2days), 
  • Ready for endorsement (SLA2Endorse2days)
• Stage 2 (status/SLA):
  • Assigned (SLA3Assigned1day),
  • Drafting (SLA4Drafting4days),
  • Ready for Approval (SLA5DraftApproval2days)
• Stage 3 (status/SLA):
  • Ready for Triage (SLAT6Triage2days),
  • Plans being developed (SLA7PlanDev5days),
  • Plans being approved (SLA8PlanApproval2days) 
• Stage 4 (status/SLA):
  • Evaluation underway (SLA9Evaluation10days),
  • Pending negotiation (SLA10Negotiation15days),
  • Pending signing (SLA11Signing20days)

 

Only one SLA can be running/ongoing at any point in time as moving into any other status stops the SLA and starts the SLA for the status it entered.

For each issue, I would like one column in a Jira Structure to show:

if the SLA is running/ongoing & if the SLA has breached then display the SLA ongoing/breached clock icon and due date of the SLA.

I cannot find the write Expr Formula to do this, I can add a column for each SLA and it will display current status of the SLA, but this means I need to have an individual column for each SLA, and this seems to be a waste of space. 

What I want to show to the leadership is only those tickets where the SLA is current/ongoing and has breached its SLA - so that they know it needs to be acted on.  We have hundreds of tickets open and at different stages/statuses at any point in time and the leaders need to focus on those tickets that have breached their SLA or those that are about to breach their SLA.  But I cannot find examples of how to create a single column formula in Jira Structures Expr language to do this.

 

Here is what I can do, which is just add each individual SLA as a column in the Structure:

 

Can you help?

Stepan Kholodov

Hello @Karen Branley 

If you want to have a column that displays if an issue breached a certain SLA or not, you can do it with using a formula like this in the Formula column:

if jql{"time to resolution" = breached()}: "SLA breached"

You can also highlight the result using the Markdown functionality, if needed.

I hope this helps. If you have more questions about Structure, please reach out to us directly at our support portal.

Best regards,
Stepan
Tempo (the Structure app vendor)