How can you set a default value for a field?

Antonia

I know how to set a default value for a field in general. My question is more about how I can set the default value for a single service request.

We have two service requests that use the same field, but the field should only be output with a default value in one of the service requests. The other one should not have a default value! I only found the setting for how to insert a default value for the general/complete field.

Chitra Nagdeo

Hey @Antonia ,

Welcome to Atlassian community!

In Jira/JSM, setting a default value for a field is typically done at the field context or screen level, which applies to all issues using that context. However, if you want a default value to appear only for a specific service request type (not all requests or issue types), you need to use the request type’s configuration.

 

How to Set a Default Value for a Field in a Single Service Request Type

Use Request Type Field Configuration (Jira Service Management):

• Go to Project settings > Request types.

• Select the specific service request type you want to configure.

• Click Edit fields.

• For each field, you can set a default value (if supported for that field type) that will only apply when this request type is used.

I hope this helps!

Regards
Chitra Nagdeo