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Override Approval

Jesse Ortega Jr

Hello. I have an automation rule to override an approval when the creator of the ticket is the same as the approver. I am using the condition of "contains" because at times there is more than one person listed as an approver. However, the rule is overriding the approval even though the creator of the ticket is not listed as an approver. What am I missing?

I have tried using the condition of comparing fields but the "Business Owner(s) Approver" field is not given as an option.

OverrideApproval.v2.png

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Marc -Devoteam-

Hi @Jesse Ortega Jr

Why are you using approval completed trigger?

In my opinion you should use the Approval Required trigger.

Jesse Ortega Jr

I am using the trigger "approval completed" because there are two layers of approval. The rule I created is to override the second approval.

Marc -Devoteam-

Hi @Jesse Ortega Jr

Then try to use the trigger work item transitioned from the 1st to second approval.

Jesse Ortega Jr

The automation rule is working and the override happens. The issue is that condition is not working. The override is working even though the creator and the approver are not the same.

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