Labels created by a user won't shown to others

Question

I created a label and used it for a ticket. Other users won't see my labels they have to recreate it eveytime and to make sure we see it in our filters we have to copy paste everytime.

I see some time ago people had this issue. Any other people have this issue in 2025?

And how can i fix it?

Bill Sheboy · Answer

@İclal Aslan -- If that is still not working as expected and as described by @Chitra Nagdeo, perhaps work with your Jira Site / Product Admin to submit a ticket to Atlassian Support to take a look.  They can do that when you are on a paid license level.

https://support.atlassian.com/contact/#/

İclal Aslan · Answer

Hi @Bill Sheboy ,

Everything looks the same. with other users and mine. Thanks.

Bill Sheboy · Answer

Hi @İclal Aslan

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks, and kind regards,
Bill