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Invite a guest to our Confluence and JSM not working

Theresa Barnard (Cloud Admin)

Hi Everyone,

Needs some help. Before the migration of the new admin center in Atlassian, we invited guests and then migrated their email addresses and linked it to confluence and JSM to a certain product. This no longer works. There is no migration button anymore.

How can we fix it?

Kind regards

Theresa

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Marc -Devoteam-

Hi @Theresa Barnard (Cloud Admin)

Welcome to the community.

Please explain a bit more in detail, provide images, steps you take etc..

Theresa Barnard (Cloud Admin)

Hi Marc,

We have been inviting customers to our Confluence Knowledge base and JSM for several years. Everything is setup and working.

Atlassian has changed the menu for the admin side.

We use to have a button under products portal to migrate a new customer email. After that, then only the customer can view the JSM project and log tickets.

There is no button to migrate the customer, so now when we invite the customer and link them to the project. They can see our Confluence Knowledge base but not JSM project. The JSM part they are hanging in limbo

You do see the jsm logo and Confluence logo
There is a helpcenter menu but nothing else works. This is what the customers sees. Not sure what I am doing wrong.

Screenshot 2025-09-17 at 11.51.19.png

Marc -Devoteam-

Hi @Theresa Barnard (Cloud Admin)

How are the customer permissions on the project and global in jira set?

And how are the permissions set in the permission scheme on the JSM project.

Theresa Barnard (Cloud Admin)

Does this help Screenshot 2025-09-17 at 12.01.38.png

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