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Using Queue Filter in Automation

Ron Hayes

I am trying to create an Automation or even a Rovo Agent that reads the "Queue Filter" for the Queues in my project.

The only way I have found to do this is to copy the JQL out of these and have the automation or Agent run them manually. The problem with this is if any of the queues change and the reports are not matched things will go out of sync and adds an unnecessary step.

Accepted answers

Bill Sheboy

Hi @Ron Hayes -- Welcome to the Atlassian Community!

What problem are you trying to solve? That is, "why do this?" Knowing that may help the community offer alternative suggestions.

Until we know that...

You can view / edit the queues and their filters from the queue settings page
To get the stored filters directly, you could call the REST API endpoint for them

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Ron Hayes -- Welcome to the Atlassian Community!

What problem are you trying to solve? That is, "why do this?" Knowing that may help the community offer alternative suggestions.

Until we know that...

You can view / edit the queues and their filters from the queue settings page
To get the stored filters directly, you could call the REST API endpoint for them

Kind regards,
Bill

Ron Hayes

The Ultimate goal, is for an automation to "take a snapshot" of the counts for each queue and pass it to a Rovo Agent to Update a Confluence article.

Bill Sheboy

Thanks for that information, @Ron Hayes

The endpoint I suggested could help with that, and the general rule structure would be:

trigger: some trigger, such as scheduled
action: send web request, to call that endpoint to get the queues with their JQL expressions
assuming a known number of queues...
- use the Lookup Work Items action with each queue's JQL
- get the count
- save the count
- pass the count data to your agent or directly try updating the Confluence page, again using the REST API

I have not used Rovo agents, and thus I do not know if what you describe can be done that way or if directly updating the Confluence page is required.

Ron Hayes

Thank you, I'll give this a try

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