Test details in Xray are not loaded !!

Question

I am not able to see Test deatils in xray jira

Need an support to fix this, as it is blocked our testing.

Thanks.

Yash Smith · Answer

Check if the Xray app version is up to date. Older versions can cause UI issues with test details not rendering.

Karan Sachdev · Answer

Hey @Najim Al Jabri

There is an active incident with X-ray app, their team is working on it: https://xray.statuspage.io/incidents/ym66dsv0gw62

Thanks!

Swathi Acharya · Answer

Hello @Najim Al Jabri

Welcome to Atlassian Community!

Please note that there is an ongoing incident due to which the Testing board fails to load.

You may reach out to the XRay Support team directly here (support@getxray.app).

Thank you!