As far as I understand would not be possible to create a new work category outside from pre-existing ones and can only enable these.Would like to double check if this is the case as not creation of new not mentioned in documentation.Thanks in advance for checking.https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-categories/
Hello @David Gyarmati
Currently, no, those are the categories that you can currently have. The work around would be to create a new request type.I understand, you would like to have a better structure for the request types.
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