nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

In Jira Software Automation how to send "Customised Email" with URL Link of the Jira Item in Rich

Calvin

Hi all, not sure if I'm just misunderstanding this but basically I have text like

Hi team your Jira Item is: abc-xxxx

Where abc-xxxx should be a link to the ticket. But for some reason I can't figure out how in the "Customised Email" function as rich text. I can do this in a normal email as I have access to the HTML tags, but how do I do this in a "Customised Email".

Thanks!

Accepted answers

All comments

Staffan Redelius

Hi @Calvin

It should be possible to use:

Hi team your Jira Item is: <a href="{{issue.url}}">{{issue.key}}</a>

Some companies has quite a strict handling of hyperlinks in emails due to the risk of "spoofing" so it might be handled as insecure.

Best regards,
/Staffan

Calvin

Thats what I would have thought too, but even on my own personal instance I seem to have a similar issue:

Email Result.png

Varsha Joshi

I think you should pick HTML format.

Marc -Devoteam-

Hi @Calvin

I think this is based on the content format option chosen, as mentioned by @Varsha Joshi

For HTML, this should apply: <a href="{{issue.url}}">{{issue.key}}</a>

For Rich Text, this should probably be: [{{issue.key}}](issue.url)]

Calvin

Thanks Marc, indeed it works for HTML which I think I may have to end up doing in the end.

But was hoping to get Rich Text working as I know it would make future email notifications easier. The following is what I get:

Email Result.png

and View if i make sure the automation uses the smart thing:

Automation 2.png Email 2.png

Marc -Devoteam-

Hi @Calvin

You need to try: [{{issue.key}}|(issue.url)]

I had a typo in my previous response, the separator between the name and url needs to be a pipe symbol.

Bill Sheboy

Hi @Calvin

Just following up to check if the suggestions from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.

Thanks!

Kind regards,
Bill

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

automation