help in undo cancel

Reem Shikhi

Hi,

I would like to check if there is a way to undo the cancellation of my Jira Service Management subscription. I tried following the steps provided through the Undo Cancellation button, but the Submit button is not available for me. Because of this, I am unable to reverse the cancellation or make any changes to the plan.

Prachi Bolar

Hello,

Welcome to the community  

Please follow the steps below to undo the cancellation 

If you cancel a subscription in the middle of a billing cycle, the cancellation is scheduled, and will take place at the end of your current billing cycle.

To undo a scheduled cancellation:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. Select Subscriptions, find the subscription you’ve scheduled for cancellation, and select Manage.

3. Select Undo cancellation, then follow the on-screen instructions to contact support.

When you undo a scheduled cancellation, your billing date stays the same. So, instead of canceling your subscription at the end of the current billing cycle, we’ll charge your chosen payment method.

Incase you still facing issues and unable to undo the cancellation. Kindly reach out to atlassian billing team here : https://www.atlassian.com/company/contact/purchasing-licensing?#/ and they should be able to help you further

Thank You,

Prachi