How can I restrict the comment for the reporter when the ticket resolved without using automation?this property block all comment jira.permission.comment.user.denied.
Hi @Mar Tareno ,
Welcome to Atlassian community.
I suggest to try with the following property that works by user role:
jira.permission.comment.projectrole.<role_id>More detail here: https://support.atlassian.com/jira/kb/restrict-customers-from-adding-comments-using-workflow-properties/
Regards
@Mar Tareno Welcome to the community!
Could you please share your use case in details? that will help us to provide you a correct solutions. Thank you
Our customers are non-licensed users. Once a ticket or request has been resolved or marked as done by the Service Desk team, customers are restricted from adding further comments on the ticket.
but our customers are non-licensed users
Hi @Mar Tareno , I haven't tried it, but it should works with unlicensed customers too
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