Hello Team, We have a requirement to add a group as Request Participants in Jira Service Management. The expected behavior is: * Whenever a ticket is created with a specific group selected, all members of that group should automatically be added as request participants. * This will ensure that all group members can access the ticket and receive notifications for any updates. * Also, we need to add a Customer field to allow selecting from a list of customers to be included as request participants. Could you please advise on how this can be achieved through automation in JSM?

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Need to add the group Request Participants through Automation

sankalp_khare

Hello Team,

We have a requirement to add a group as Request Participants in Jira Service Management.

The expected behavior is:

Whenever a ticket is created with a specific group selected, all members of that group should automatically be added as request participants.
This will ensure that all group members can access the ticket and receive notifications for any updates.
Also, we need to add a Customer field to allow selecting from a list of customers to be included as request participants.

Could you please advise on how this can be achieved through automation in JSM?

Accepted answers

sankalp_khare

https://support.atlassian.com/jira/kb/how-to-add-group-members-as-request-participants/

Already referred this link but not able to get the automation part for it

Marc -Devoteam-

Hi @sankalp_khare

The automated solution is outlined in the referenced link you provided.

You don't need a custom field, the field is in the system, the field is called Request Participants.

All comments

sankalp_khare

https://support.atlassian.com/jira/kb/how-to-add-group-members-as-request-participants/

Already referred this link but not able to get the automation part for it

Marc -Devoteam-

Hi @sankalp_khare

The automated solution is outlined in the referenced link you provided.

You don't need a custom field, the field is in the system, the field is called Request Participants.

sankalp_khare

Hi @Marc -Devoteam-

Could you please provide the automation rule part
Becasue through API we dont want to perform.

No manual intervention should be applicable and with the groups they should be added

Marc -Devoteam-

Hi @sankalp_khare

It's in the link you provided.

You need to use the API, this is the solution: https://support.atlassian.com/jira/kb/how-to-add-group-members-as-request-participants/

Trudy P Claspill

@sankalp_khare

To hopefully clarify, the solution described in the KB you found uses an Automation Rule to make a call to the REST API. That is the only method available to get the members of a user group.

There is not a non-API method for getting the list of members of a user group.

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