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Why my App offline (Jira and Confluence)?

Marina Savitskaya

Could you please help us resolve the issue with accessing Jira and Confluence? Our team hasn't been able to continue working on the project for 4 days now.

The problem is that when trying to open Jira and Confluence, all team members see message - Page unavailable.
As an admin, I see the following message:
"App offline. This Jira is currently unavailable. Contact us at support.atlassian.com for help."
However, I couldn’t find a solution in the support resources or common troubleshooting guides. Could you please advise what might have caused the loss of access to the product and how we can resolve the situation to resume normal work on the project?

Accepted answers

Stephen Sifers

@Marina Savitskaya

Thanks for reaching out to our Community to find out why your site and apps are not available. I saw that your site was deactivated due to a payment/billing issue.

Cloud site expired

Your Cloud site has expired due to inactivity or payment issues. If you need to update payment details, you can do so online at my.atlassian.com

You can also visit Update payment details to also address this issue, along with ensuring your contact emails and email settings are correct to ensure you receive communications from us in the future. Once you've done this, you should be able to reactivate your site. If you're unable to do so, please let me know.

Stephen Sifers

All comments

Pedro Olmo_7tm5vp

Hello @Marina Savitskaya ,

Welcome to Atlassian community!

You will need to open a ticket with Atlassian Support here: Atlassian Support

Regards

Marina Savitskaya

@Pedro Olmo

Thanks!

I tried, but I have a free plan, which only includes self-service support options.

Trudy P Claspill

Hello @Marina Savitskaya

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian Team members. You should hear from them within 2 business days.

Marina Savitskaya

Hello @Trudy P Claspill

Thanks a lot!

Stephen Sifers

@Marina Savitskaya

Thanks for reaching out to our Community to find out why your site and apps are not available. I saw that your site was deactivated due to a payment/billing issue.

Cloud site expired

Your Cloud site has expired due to inactivity or payment issues. If you need to update payment details, you can do so online at my.atlassian.com

Stephen Sifers

Marina Savitskaya

@Stephen Sifers

Hi, Stephen! Thank you very much for your help. I will update the contact details and payment information.

dchisholm

*Nevermind* - resolved it by enabling show free apps

Hi,

I have the same issue. Howver, in my.atlassian.com dashboard, the cloud account shows as "Migrated". When I visit the new billing console, I cannot find the subscription. What should I do?

Regards,

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