Journeys in JSM - Writing data to Journey origin from included work item via automation

Question

The Journeys feature in JSM is a perfect solution for some of the recent discussions we've had, requiring involvement from multiple projects and automations based on status changes. On some of the work items that are created in other projects via the Journey, there's data in a field/comments that we need to retrieve and update the Journey origin work item with.

Is there any way via the Journeys functionality to have a work item created in another project (we'll say project B) , have an agent in project B add a comment/update a field and close that work item, then read that comment/field and update the Journey origin work item in Project A with that data?

Thanks!

Bill Sheboy · Answer

Gotcha, and remember to check the rule scope (in the details at the top) to ensure it can "see" all the relevant projects.

Brandon Viertel · Answer

Thanks @Bill Sheboy. We're going to try and experiment with it. There are some obscure automation components referencing some odd data points through dot notation that I'm going to take some time to understand.

So far, we've attempting to change the trigger, as the default is work item created, but we need it to fire on work item commented. We attempted to set it to work item commented, but that did not function.

Bill Sheboy · Answer

Hi @Brandon Viertel

First thing, I am not using Journeys with JSM, and my suggestions are based on what I know about automation generally and the documentation on Journeys.  With that out of the way...

My understanding is Journeys create a specific work item, and automation rules to interact with them are global scope for JSM.  Thus, it is likely those rules can interact with other Jira projects' work items and their events to do what you asked.  I recommend experimenting to confirm this.

Kind regards,
Bill